Last updated: 2026-06-07 · Version 1.0
1. Who fulfils your order
TailsMart is a marketplace. Products are sold and delivered by the Partner store you order from (directly or through its delivery partners), within areas the store serves. TailsMart provides the technology and logistics coordination. This policy is published under the Consumer Protection (E-Commerce) Rules, 2020.
2. Where we deliver (serviceable areas)
We deliver only within serviceable pincodes / zones shown in the app for your location. If your address falls outside a Partner's delivery area, the order cannot be placed or may be declined. We currently deliver within India only.
3. Delivery timelines
- Hyperlocal orders: typically delivered within about 10–20 minutes to a couple of hours, depending on the store, distance, item availability, weather and traffic.
- Scheduled orders / services: delivered or performed in the time slot you select at checkout.
- All timelines are estimates, not guarantees. Live tracking is shown in your account while an order is in transit.
4. Delivery charges
Delivery fees (if any), taxes and any small-order or surge charges are shown transparently at checkout before you pay. The amount payable is the total displayed at the time you place the order.
5. Cash on Delivery (COD)
- COD is available on eligible orders up to a maximum order value cap shown at checkout.
- For risk and abuse reasons, a first order or higher-value order may require prepayment (online payment) instead of COD.
- Please keep the exact amount ready. Riders may be unable to provide change.
6. Receiving your order
- Please be available at the delivery address and contactable on the phone number on your account during the delivery window.
- Check your items at the doorstep. For any damaged, defective, wrong or missing item, see the Return & Refund Policy (we provide replacement for such items).
- Risk in the goods passes to you on delivery.
7. Failed or delayed delivery
If delivery fails because you are unavailable, the address is incorrect/ unreachable, or you decline to accept a COD order, the Partner may cancel the order. Perishable items cannot be re-attempted and may not be refunded in such cases. If a delay is caused by the Partner or rider, contact support@tailsmart.in with your order ID.
8. Contact
For any delivery question, reach us at support@tailsmart.in or through our Grievance Officer.
This document is provided for general compliance and is not legal advice. Review the final text with an advocate before publication.